How can we help?
Documentation, setup guides, billing FAQ, API reference, and troubleshooting for every Georion feature. Can't find what you're looking for? Email hello@georion.app.
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What do you need help with?
Getting started
Everything you need to get your first AI visibility scan in under 5 minutes.
Tools & features
Deep-dive guides for all 37 Georion tools — inputs, outputs, limitations, best practices.
Billing & plans
Pricing details, upgrades, downgrades, refunds, invoices, team seats, agency plans.
API & integrations
Developer docs for REST API, MCP server, 32+ integrations (Shopify, WordPress, Webflow, GA4, Stripe).
Troubleshooting
Common issues: scans not running, missing citations, slow audits, API errors, chatbot install failures.
Security & privacy
GDPR, DPA, data residency, SSO/SAML (Enterprise), audit logs, account security.
Quick answers
Top FAQ
How do I run my first AI visibility scan?+
Visit https://georion.app/tools/ai-visibility-checker, enter your domain, click Scan. Returns a 0-100 score across 6 AI engines (ChatGPT, Claude, Gemini, Perplexity, Copilot, Grok) in under 30 seconds. No signup required for 3 scans per month.
Why doesn't ChatGPT mention my brand?+
Most common reasons (in order): missing llms.txt file, incomplete Product or FAQPage schema, low fact density on key pages, and lack of authoritative external citations. Georion's Audit Engine+ identifies all 61 GEO-specific signals in under 3 minutes. See full explanation at /answers/why-chatgpt-doesnt-mention-my-brand.
How long does a full site audit take?+
Audit Engine+ runs 242 checks on a single URL in 2-4 minutes. For full-site crawls (100-1,000 URLs), expect 15-45 minutes. Enterprise customers can schedule weekly full-site audits with Slack alerts on regressions.
Can I cancel anytime?+
Yes. Cancel anytime from Settings → Billing. You retain access until the end of your current billing period. No questions asked, no retention calls. Annual plans get a prorated refund for unused months.
Do you support SSO / SAML?+
SSO / SAML 2.0 available on Agency ($1,498/mo) and Enterprise ($4,999/mo) plans. Supports Okta, Azure AD, Google Workspace, OneLogin, and any SAML 2.0-compliant IdP. SCIM user provisioning on Enterprise.
Where can I see system status?+
Live system status at https://status.georion.app. Subscribe to status updates via email, RSS, or Slack webhook. 99.9% uptime SLA on Enterprise plans with financial credits for breaches.
How do I enable the AI Chatbot on my site?+
Navigate to Dashboard → Chatbot → Install. Copy the one-line <script> tag and paste into your site's <head>. Works with WordPress, Shopify, Webflow, Framer, Ghost, and custom sites. Full setup guide at /tools/paid/chatbot.
How do I get help faster?+
Free & Starter: email hello@georion.app (4h response). Pro & Growth: priority email queue (2h response). Agency & Enterprise: private Slack channel with engineering (15 min during business hours). Urgent security reports always answered within 1h: security@georion.app.
Still need help?
Our support team replies to every email within 4 business hours. Agency and Enterprise plans have a private Slack channel with the engineering team.